Here at Kombucha Kamp, we want you to know that we are committed to providing excellent customer service. Other places may be slow to ship or slow to respond, but we want you to feel 100% satisfied with your purchase. So, if you have any questions or concerns about a product, an order or special request, please send us an e-mail. Since we are a family run business, it may take 1-2 business days for a response to your inquiry.